Refund Policy

The majority of LisaMCreative products are digital format. Therefore, in most cases, refunds are not available. However, if you are completely unsatisfied with the product and did not receive any value from it, please contact us within 14 days to request a refund and we will assess on a case by case basis. Certain products may have their own specific refund conditions.

Done by December bundle

Done by December free bundle is free – no refunds required.
Done by December Real Time (paid upgrade bundle) is made up of live support and digital resources. For this reason, refunds will not be available. In the unlikely scenario that a live event cannot go ahead as planned, an alternative date/replay/resource will be provided. Due to the large number of products (over 25!) in the bundle, refunds will not usually be offered. Refunds will not be offered for changes of mind or if you can not attend any live rounds. 
However, if you have specific extenuating circumstances, please do contact us at to chat further.

Refund Policy Enquiries

If you have any queries about our Refund Policy please contact us at:

Refund Policy Enquiries


PO Box 2078

Middleton SA 5213